Terms Of Sale

INTRODUCTION

These Terms of Sale set out the terms and conditions under which products are supplied to you as a buyer on www.kitchenx.ae or our mobile application (collectively referred to as the “Site”). KitchenX, registered in the United Arab Emirates (“UAE”), with its office located at [insert address here] (“we”, “our” or “us”).

Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.

ORDER ACCEPTANCE

Supplier: Each product in your order is sold either by us or by the local or international seller specified on the Site.

Order Acceptance: Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g., by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.

Payment: By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order. We accept payment via:

• Credit/Debit card
• Wallets

Authorization: To authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so, and we shall not be liable to you for any damage or loss you may incur as a result. We may remove or add payment methods at any time without prior notice to you.

Cancelling Order: You may cancel your order immediately before shipping for any reason.

Our Cancellation: We may cancel your order(s) if:

• You do not make payment when it is due
• You do not provide necessary information we need within a reasonable time
• You do not allow us to deliver the products to you or collect them from us
• The product(s) are unavailable or cannot be fulfilled

DELIVERY OF YOUR ORDER

Delivery Costs: The costs of delivery will be displayed to you on our Site.

Delivery Timeline: The expected delivery timeline will be displayed on our Site.

Delivery Delays:

• If our supply of the product is delayed due to an event outside of our control, we will contact you as soon as possible and take steps to minimize the delay.
• If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
• If you do not collect the product or rearrange delivery after a failed attempt, we will cancel your order.

ID Requirement Upon Delivery: At our discretion, we may require additional information to verify your identity or ownership of financial instruments. If we cannot authenticate the information provided, we have the right to refuse delivery and cancel the order.

Delivery from Overseas: You might be considered the importer of record if your order requires overseas delivery. In such cases, you are responsible for ensuring that products can be lawfully imported, comply with applicable laws, and paying customs duties.

Title to Products: A product is considered owned by you and your responsibility once we deliver it to the specified address and receive full payment.

Invoice: We will send an electronic invoice to the email address provided during the purchase.

REPLACEMENTS & REFUNDS

We have outlined our Policy for Replacements and Refunds. For more details on procedures and timelines, please refer to our policy [here] or contact our Customer Service at 800-KitchenX (800-548-8476) or email us at support@kitchenx.ae.

LIABILITY

Nothing in these Terms of Sale shall limit or exclude liability for:

• Fraud, including fraudulent misrepresentation
• Death or personal injury caused by negligence
• Any other liability that cannot be limited under applicable law

Subject to the above, we and our affiliates will not be liable for:

• Loss of profits, data, or business
• Special, indirect, incidental, or consequential damages
• Damages resulting from unauthorized repairs or modifications
• Reliance on Site content

In no event will our liability be greater than the lesser of the product price or AED 100.

You agree to indemnify and hold us harmless for any claims arising from your use of the Site or violation of these Terms.

GENERAL

• Governing Law: These Terms of Sale shall be governed by the laws of UAE.
• Dispute Resolution: If you are not satisfied with the product or service, contact us through email, live chat, or by calling 800-KitchenX (800-548-8476).
• Third-Party Rights: Only the parties to these Terms have rights to enforce them.
• Assignment: You may not assign or transfer your rights under these Terms without prior written consent from us.
• Entire Agreement: These Terms, along with referenced documents, contain the full agreement between us regarding your purchase.
• Amendment: We reserve the right to modify these Terms at any time. The updated version will be posted on the Site and become effective upon posting.
• Severability: If any part of these Terms is deemed unenforceable, the remaining provisions will still apply.
• Force Majeure: We are not liable for any failure in performance due to events beyond our control, including natural disasters, government actions, or labor disruptions.
• No Waiver: Failure to enforce any provision of these Terms does not waive that provision.
• Survival: All provisions that are meant to survive the termination of your membership will remain in effect.