Privacy Policy

Welcome to KitchenX!

At KitchenX, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we handle your personal data, including payment details and other information that we collect from you or other sources, or that you provide to us (“Information”) when you access and use our website (www.kitchenx.ae), mobile application, and any related services (collectively, the “Platform”). By using our services, you agree to the handling of your Information in accordance with this Privacy Policy.

What Information We May Collect from You

We may collect and process the following Information about you:

• Information You Provide: When you fill out forms on our Platform, register, subscribe to our services, post content, or request further services.
• Competition or Promotion Entries: Information you provide when entering promotions or competitions, including reviews, testimonials, or feedback.
• Problem Reports: Information you provide or we collect when you report issues with our Platform.
• Correspondence Records: A record of any correspondence if you contact us.
• General Information: General, non-personal, and aggregated data.
• Location & Device Information: If you use our mobile application, we may access details about your location and mobile device, including a unique identifier for your device.
• Transaction Details: Information about transactions you carry out through the Platform.
• Computer Details: Information about your computer, including IP address, operating system, and browser type, as well as cookies and similar technologies.
• Third-Party Information: Your email address and mobile number, if shared with us by a third party with your consent.

How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To fulfill your requests for information, products, or services, and offer personalized recommendations.
• Location-Based Services: To deliver targeted content, search results, and advertising based on your location.
• Contractual Obligations: To carry out obligations arising from contracts between you and us or third parties using the Platform.
• Service Improvement: To enhance and personalize your experience on our Platform.
• Content Presentation: To ensure our Platform content is effectively presented on your device.
• Service Notifications: To notify you about changes to our services or terms.
• Incentives and Promotions: To manage our incentives programs and notify you of sweepstakes or promotional offers.

How We Disclose Your Information

We may share your Information as follows:

• Service Providers: We work with third-party service providers (e.g., logistics, payment processors, marketing companies) to provide and improve our services. These providers are contractually obligated to handle your Information securely and for specific purposes.
• Marketing & Promotions: We may use your information for promotional communications and provide third-party advertisers with data to help target specific audiences.
• Business Transfers: In the event of a business transfer, customer information may be one of the assets transferred.
• Legal Protection: We may disclose your information to comply with the law, protect our platform, or prevent fraud.

How We Store Your Information

The information we collect may be stored and processed by our staff or suppliers. We will keep your information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Your payment details may be transferred and stored with our affiliated companies for processing purposes.

Security Measures

We implement reasonable safeguards to protect your information, such as encryption technology, firewalls, and access controls. However, please note that no system is entirely secure, and we cannot guarantee the security of your transmitted information.

How You Can Access and Amend Your Information

You can access and update your information on the Platform, including:

• Recent orders
• Personal details (name, email, password, preferences)
• Payment settings
• Email notifications preferences

To manage marketing communications, you can adjust your preferences or unsubscribe through email links. You may also disable cookies in your browser settings, but this may impact your Platform experience.

Privacy Notice

• All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
• https://kitchenx.ae/ will not pass any debit/credit card details to third parties’’
• https://kitchenx.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

Changes to Our Privacy Policy

We may update our Privacy Policy as our business evolves. Any changes will be posted on the Platform and will take effect immediately upon posting. Please review the policy periodically to stay informed about how we handle your information.

Contact Us

If you have any concerns about your information, please contact us at support@kitchenx.ae, and we will work to resolve the issue.

By using KitchenX’s Platform, you agree to this Privacy Policy and any future updates.